Every student has one record in RTO Grow, with ten tabs: Student, Courses, Assessments, Certificates, Money, Work, Compliance, Forms, Documents and History. The top of the record lists what needs you, with one button to fix each item. Students see their own side in the student portal, signed in with a one-tap link.
Stop hunting across systems
When a student's details live in one system, their results in another and their payments in a spreadsheet, every question takes three tabs to answer. In RTO Grow, everything about a student sits in one record, from their first enquiry to their last certificate.
Everything about a student, in one place
Open "Learners" and pick a student. Their record holds their details, courses, assessments, certificates, payments, work placements, compliance items, forms, documents and full history. Edit their details, issue a document, message them, or send them a sign-in link from the top of the page.
As at 5 October 2026, RTO Grow holds 5,423 student records.
What needs you, right at the top
Each record opens with a "Needs you" list, or a tick when nothing needs you. Every item has one button to fix it. A USI that isn't verified gets "Verify USI". Missing certificate details get "See what's missing".
The certificates block shows whether a certificate is issued, ready to issue, or waiting on a few things first, with a fix button for each. Flip "How much to show" to "Just results" for a clean view of course, unit and result.
The details NCVER needs
"Edit details" covers everything NCVER asks for: names, date of birth, gender, country of birth, language at home, employment status, home and postal address, phone numbers, employer, and apprenticeship details. The record shows the student's USI, a photo, whether they have a login, whether their profile is complete, and whether their USI was checked with the USI Registry. Profile completeness updates every time you save. See AVETMISS reporting.
Documents, notes and history
Upload ID documents, USI evidence, paper enrolment and application forms, academic transcripts and assessments, up to 50 MB each. Revoking a document needs a reason, and that reason is kept.
Further down the record you'll find consents and pre-training reviews, reasonable adjustments, assessor declarations, forms submitted, payments, messages with the trainer, staff notes, emails sent and a full activity history.
Duplicates found and merged
RTO Grow spots likely duplicates using four signals: the same email, an email a letter or two apart with the same name, the same name and date of birth, or the same mobile and name. "Compare and merge" asks which record stays, shows you what will happen, and keeps both histories. The merge protects you: it won't join two records with different USIs, or a record already reported to NCVER.
Past students archived, never lost
Archive a past student with a reason and they drop out of your everyday lists. Nothing is deleted, and "Bring back" restores them any time. Real student records are always kept.
A portal students actually use
Students sign in with a password, or with a one-tap link emailed to them, no password needed.
Their home page lists what's left to finish: their enrolment form, a three-minute LLND check, a pre-training review, payments and messages from their trainer. Each course walks them through clear steps, from welcome and unit overview to their learner guide, lessons, practice questions and certificate. They see announcements, their trainer and their class sessions too.
Students download their qualifications, statements of attainment and unit completions as PDFs, and complete their own profile, including their address and any accessibility needs. Their USI shows as verified or pending. See the LMS.
The right access for each person
Owners, admins and staff open the full record. Trainers see students through their own portal, filtered to their own students or everyone. Delivery partners can be limited to the students on their own courses. Students see only their own record.
Real people when you need them
Support requests are handled the same day. See how support works.
See a student record
Book a demo and we'll open a student record with you, top to bottom.
Frequently asked questions
Do students need a password?▾
No. Most sign in with a one-tap link from their email. They can set a password if they prefer, and a student enrolled with more than one RTO picks the RTO after signing in.
What if the same student is entered twice?▾
RTO Grow lists likely duplicates and "Compare and merge" joins them in one step. The other record is archived and points to the one you kept.
Can I delete a student?▾
Real student records are archived or merged, so your history is always kept. Test students with no results, certificates or payments can be removed by an owner.
Does the record hold everything NCVER asks for?▾
Yes. "Edit details" covers the fields NCVER needs, and students can fill in the same fields on their own profile. The record also shows their USI status and whether it was checked with the USI Registry.
What can students see about their results?▾
Their courses, each assessment, and every certificate with a "Download PDF" button, including expiry dates.
Can trainers open student records?▾
Yes. Trainers see students through their own portal, filtered to their own students or everyone. Editing, archiving and merging stay with owners, admins and staff.
Is there a history of changes?▾
Yes. Every record has a "History" tab and an activity section, document revocations keep their reason, and merges show in both histories.
Can we bring our students across from another system?▾
Yes. Import students, enrolments and past results from a spreadsheet, checked before they land. See how switching works.