Quick answers.
Can't see yours? Call 1800 719 879 or email hello@rtogrow.com.au.
Getting started
How do I move my data across?
You export it from your current system and send it to us. We load it, check it and hand you a live system. If you'd like us to deal with your old provider for you, we can quote that separately.
How long does setup take?
It depends on how many courses and students you bring. We agree a plan on your onboarding call, with a clear list of what we do and what you do.
Do you train my team?
Yes. We run system training for your admin team and trainers so everyone knows their portal from day one.
Can I run non-accredited courses too?
Yes. Run accredited and non-accredited training side by side in the same system.
Pricing
How does pricing work?
One flat monthly price based on students per year, from $99 a month on Lite up to $5,000 a month on Enterprise for 20,000 students.
Is there a free trial?
Yes, on the Lite plan. For bigger plans, book a demo and we'll show you the system with your own courses.
Can you build our course content?
Yes. Content credits build a unit for you: the learner guide, assessments mapped to the unit, slides and more. One credit is $500, or three for $1,000.
Reporting and compliance
Is it ready for AVETMISS reporting?
Yes. RTO Grow is listed on NCVER's AVETMISS™ Compliant Software Register (release 8.0, all states and territories). It builds your NAT files in one click, with validation before you submit to NCVER.
What happens when STARS replaces AVETMISS?
AVETMISS is being replaced by the new VET Information Standard, reported through STARS, the reporting platform built by DEWR and run by NCVER. Instead of exporting NAT files and uploading them, your student management system will send your data to STARS directly. RTO Grow builds and checks your AVETMISS files today, and we will connect RTO Grow to STARS ahead of your RTO's move, so you switch over inside the system you already use. The whole sector is due to have moved by the end of 2028.
Does it check USIs?
Yes. USIs are verified automatically, and a certificate won't issue until the USI is verified.
Will RTO Grow make us compliant?
Compliance is your RTO's work. RTO Grow is built for the Standards for RTOs 2025 and helps you maintain audit-ready evidence, but software supports the work. It doesn't perform it.
Data and security
Where is my data stored?
In Australia, with no offshore replication. We follow the Privacy Act 1988 and the Australian Privacy Principles. When you use AI drafting, only the text needed for the task is sent to our AI service, and it isn't kept.
Do you use our data to train AI?
No. Your data is never used to train AI models.
Can we use single sign-on?
Yes, on request. Microsoft Entra ID, Google Workspace, Okta and SAML 2.0 are supported.