Privacy Policy
Privacy Policy
RTO Grow Pty Ltd ABN 51 246 891 780 Website: rtogrow.com.au
Effective date: [insert date]
RTO Grow Pty Ltd ATF RTO Grow Unit Trust (referred to in this policy as "RTO Grow", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, use our platform, or interact with our advertising.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or platform, you agree to the collection and use of information as described in this policy.
The information we collect
Information you provide to us
Contact details such as your name, email address, phone number, and business or RTO name Account and billing information when you sign up for or use the RTO Grow platform Any information you submit through forms, enquiries, demo requests, or support requests Correspondence you send to us
Information we collect automatically
When you visit our website, we automatically collect certain technical information, including:
Your IP address and approximate location Browser type and device information Pages viewed, links clicked, and time spent on the site The website or ad that referred you to us Cookie and pixel data (see below)
Platform data
Where you use the RTO Grow platform to manage your registered training organisation, the platform may process information about your students, courses, bookings, and compliance records on your behalf. In relation to that information, you are the entity responsible for it and we act as a service provider processing it under your instructions. Our handling of that data is governed by our service agreement with you.
Cookies and tracking technologies
We use cookies and similar tracking technologies (including pixels and tags) to operate our website, understand how it is used, and deliver relevant advertising.
Cookies are small files stored on your device. Some are essential for the site to work. Others help us measure traffic, remember your preferences, and show you advertising based on your interests.
You can control or disable cookies through your browser settings. Blocking some cookies may affect how the website functions.
Advertising, analytics, and remarketing
We use third-party advertising and analytics services to promote RTO Grow and measure the performance of our campaigns. These services may set cookies or use pixels to collect information about your activity on our site and across other websites, and to show you our ads after you leave our site (this is known as remarketing or retargeting).
The services we use include:
Meta (Facebook and Instagram) Pixel: measures ad performance and shows you our ads on Meta platforms based on your visit to our site Google Ads and Google conversion tracking: measures ad performance and shows you our ads across the Google Display Network and Google search Google Analytics: measures website traffic and user behaviour Google remarketing: shows you our ads on other websites after you have visited ours
These providers may combine the information collected on our site with information they hold from your activity across other websites and services. Their handling of that information is governed by their own privacy policies:
Meta: facebook.com/policy.php Google: policies.google.com/privacy
How to opt out of interest-based advertising:
Google Ads settings: adssettings.google.com Google Analytics opt-out: tools.google.com/dlpage/gaoptout Meta ad preferences: available in your Facebook or Instagram account settings Australian opt-out portal: youronlinechoices.com.au
How we use your information
We use your personal information to:
Provide, operate, and improve our website and platform Respond to your enquiries and provide support Process sign-ups, billing, and account management Send you service updates and, where you have consented or it is otherwise permitted, marketing communications Measure and improve our advertising and website performance Meet our legal and regulatory obligations
You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.
Who we share your information with
We do not sell your personal information. We may disclose it to:
Service providers who help us operate our business, such as hosting, payment processing, email delivery, and analytics providers, who are bound to protect it and use it only for the services they provide to us The advertising and analytics providers listed above, in connection with our marketing Law enforcement, regulators, or other parties where required or authorised by law
Where your information is stored
We take reasonable steps to store personal information relating to our platform and our customers within Australia.
Some of our advertising and analytics providers, including Meta and Google, are based overseas and may process information (including in the United States) outside Australia. Where this occurs, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles. By using our website with these services enabled, you consent to this overseas processing for the purposes of our advertising and analytics.
Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Under the Australian Privacy Principles, you have the right to:
Request access to the personal information we hold about you Request that we correct information that is inaccurate, out of date, or incomplete Ask questions about how we handle your information Make a complaint if you believe we have breached your privacy
To exercise any of these rights, contact us using the details below. We will respond within a reasonable period.
Children and young people
Our website and marketing are directed at businesses and training organisations, not children. We do not knowingly collect personal information from individuals under 16 through our website. Where students under 18 are enrolled through an RTO using our platform, that information is handled by the relevant RTO as the responsible entity.
Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, and the effective date at the top will indicate when it was last updated.
Contact us
If you have any questions, requests, or complaints about your privacy or this policy, please contact:
Privacy Officer RTO Grow Pty Ltd Email: support@rtogrow.com.au
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au Phone: 1300 363 992