Message a student

Where: Trainer portal → "My Students" → "Messages" → "Open"

1. Press "My Students" in the sidebar.
2. On the student's row, press "Open" in the "Messages" column.
3. The student's course thread opens. If they're enrolled in more than one course, pick the right course from the buttons under their name — each enrolment has its own thread.
4. Type your message in the box at the bottom. The placeholder reads "Reply to [student's first name]…".
5. To include a file, press "Attach a file" and choose it. The file name appears above the box — press the small cross to remove it.
6. Press "Send". (Ctrl+Enter, or Cmd+Enter on a Mac, also sends.)

What happens next The student sees your message in their portal, tied to that course. The thread keeps the full back-and-forth so you both have the history.

If something looks wrong If the page says "This student has no enrolments yet", there's no course to message against — ask your admin to check their enrolment. Messages are capped at 1000 characters.