Where: Trainer portal → "Marking Queue" → "Mark"
- Open the attempt from "Marking Queue" and review each answer as usual.
- Press "Needs Work" on every question the student has to fix. Press "Satisfactory" on the ones that are fine.
- For each "Needs Work" question, press "Add feedback (optional)" and tell the student exactly what to improve. You can't submit a not-yet-competent outcome without feedback on those questions.
- Under "Outcome", press "Not yet competent".
- In the "NYC — Feedback for student" box, write your overall feedback — what needs to improve across the attempt.
- Next to "Resubmit by:", pick a date. This is the deadline the student sees.
- Press "Submit Judgement", then sign the assessor declaration and press "Sign & submit".
What happens next
The student sees your feedback and can update only the answers you marked "Needs Work" — answers that passed stay locked. When they resubmit, the attempt returns to your "Pending" tab with an attempt badge (for example "#2") and an amber banner reading "Fresh submission to mark".
If something looks wrong
If the student says they can't resubmit, they may have used all their attempts. Open the attempt — the page shows the attempt limit and lets you grant an extra attempt with a reason.