Choose which inbox gets enquiries, applications and student replies

Where: Settings → Email sender (reply-to) and Settings → Form templates (form alerts)

When someone sends an enquiry, applies or enrols, we email your team an alert. When a student replies to any email we send, the reply goes to your reply-to address. Use an inbox your team checks every day.

1. Set your reply-to address

1. Go to Settings → "Email sender".
2. In "Reply-to address", type the inbox you want, for example info@yourrto.com.au.
3. Save. The green "Replies go to" box shows where replies will land.

If you leave it blank, replies go to your organisation's contact email.

2. Send form alerts to the right people

Each form's alert goes to your reply-to address unless you name other inboxes for it.

1. Go to Settings → "Form templates".
2. Open the form, for example Enquiry, Application or Enrolment.
3. Make sure "Notify admin on submission" is ticked.
4. In "Admin Notification Emails", type one or more addresses separated by commas, for example info@yourrto.com.au, bookings@yourrto.com.au.
5. Save. Do the same for each form.

Naming two inboxes means alerts aren't missed when one person is away.

"Form templates" is hidden in Simple mode. If you don't see it, ask us and we'll set the addresses for you.

What happens next

New alerts and student replies go to the inboxes you set from the moment you save. Alerts already sent stay in the inbox they went to, so check the old inbox once for anything waiting.

If your inbox stops receiving mail

If your email provider has an outage, our alerts can bounce. Fix the inbox rather than changing the address here. If you do switch to a different inbox, make sure someone checks it, then switch back once the original is working.